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Workspaces Runbook for Western Union v1.0

Macrometa Cloud Workspaces is redefining our approach to remote work and productivity. As a cloud-based virtual environment, it enables effective access to your work tools and business-specific applications directly from your browser. The service includes a suite of tools designed for high performance and security, including remote browser access and remote desktops on the edge.

For Western Union, Cloud Workspaces provides the following key services:

Objective​

This runbook provides a comprehensive guide on how to use the Western Union App and remote desktops from Cloud Workspaces efficiently. It includes steps for accessing the services and troubleshooting common issues.

Connecting to Workspaces​

note

Ignore steps 1 and 2 if you are already logged into Cloud Workspaces.

  1. Open your browser and enter your Workspaces URL. This URL connects you to the Workspace environment and displays a login screen.

    login-page

  2. Login with appropriate credentials to your workspace.

  3. After logging in,

    • For first-time users, the onboarding screen is displayed so you can download the appropriate installer for the service you want to use. Refer to the respective guides for detailed instructions on how to set up the VDI and RBA installers. Click Go to Home to proceed to the Workspaces homepage.

      onboarding-page

    • If you're a returning user, you are automatically redirected to the homepage.

      home-page

note

If you missed the installers, click the Download Package menu from the sidebar to return to the onboarding screen.

The sidebar also provides access to the User Guide and Logout options. To view your profile, click the user icon in the top-right corner of the screen.

Next steps: